Previous incidents

Earlier today, we experienced API slowdowns due to increased load. The root cause was a newly released feature intended to speed up reservation-related network requests. Under load, this feature caused one of our caching services to become overloaded, which led to excessive request retries and pushed our main server to capacity.

To resolve the issue, we upgraded the caching service to handle the increased demand and scaled our main server capacity to better absorb retries. Performance is now...

Marketing Site (arketa.com) recovered.

Marketing Site (arketa.com) recovered.

Our email systems are now fully operational. Both transactional and marketing emails (broadcasts + automations) have been restored and are functioning normally.

The issue occurred after the system exceeded a sending threshold. We’ve implemented scalability improvements to better handle increased sending volumes and prevent future disruptions.

We recommend resending any broadcasts or automations that were scheduled to send earlier today to ensure delivery.

Thank you for your patience while ...

Marketing Site (arketa.com) recovered.

We wanted to share a quick update regarding the recent email delivery issues on our platform.

As of October 10 at 8:52am ET, both transactional and marketing email services are fully operational. Earlier in the week, some high-volume activity led to temporary disruptions in our email infrastructure. The underlying issue has been resolved, and systems are now stable.

Important Note:

Any emails that previously failed to send during the disruption **will not be automatically ...

Widget API recovered.