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Service Outage - Google Cloud Platform Outage

May 20 at 09:00am PDT
Affected services
Dashboard (dashboard.arketa.com)
Widget API v2
Dashboard API

Resolved
May 20 at 09:00am PDT

Arketa experienced an unexpected service interruption that lasted approximately 45 minutes. This was due to a widespread outage affecting Google Cloud, which we rely on to power parts of our platform.

Specifically, Google's Cloud Run service—used to run the systems behind Arketa—experienced elevated error rates in the region where our systems operate. Google has since applied a fix, and everything is back up and running smoothly.

We know how important Arketa is to your business, and we’re truly sorry for the disruption. We’re continuing to monitor everything closely to ensure full stability.

Thank you for your patience and understanding.