Incidents reported on status page for Arketa https://status.arketa.com/ https://d1lppblt9t2x15.cloudfront.net/logos/e07ffe607f892f26b0927e9c37af87ce.png https://status.arketa.com/ en https://status.arketa.com/incident/780495 Fri, 05 Dec 2025 09:19:47 -0000 https://status.arketa.com/incident/780495#8cbe5dc6d6dc5b5435e0bdb29652ba65fd8a9e541695ef0ff0b195352ab3beb5 Marketing Site (arketa.com) recovered. https://status.arketa.com/incident/780495 Fri, 05 Dec 2025 09:02:25 -0000 https://status.arketa.com/incident/780495#3018a3dcdc7fff45e0e941c76afd20d19d2c03fc1886e85800e274ade000bf05 Marketing Site (arketa.com) went down. https://status.arketa.com/incident/751637 Sun, 26 Oct 2025 17:22:00 -0000 https://status.arketa.com/incident/751637#934e08e3446f21117d232817f9141a1ab9a3b4acb96f63f7d09449f69e688e30 Our email systems are now fully operational. Both transactional and marketing emails (broadcasts + automations) have been restored and are functioning normally. The issue occurred after the system exceeded a sending threshold. We’ve implemented scalability improvements to better handle increased sending volumes and prevent future disruptions. We recommend resending any broadcasts or automations that were scheduled to send earlier today to ensure delivery. Thank you for your patience while we worked to resolve this issue. https://status.arketa.com/incident/751637 Sun, 26 Oct 2025 14:38:00 -0000 https://status.arketa.com/incident/751637#9803c7aeaa7591b814d6e7139ab4b9c6b8a180b1b6c90da07fe55b13ca0e833d We’re continuing to work on a solution to restore marketing emails (broadcasts + automations). Our engineering team is focused on improving scalability to support higher sending volumes. In the meantime, we advise against sending marketing emails until the issue is fully resolved. We expect a full resolution this afternoon and will provide another update once everything is back online. https://status.arketa.com/incident/751637 Sun, 26 Oct 2025 12:22:00 -0000 https://status.arketa.com/incident/751637#e427cdac45e752f9a71935bdf772bbc2c4dbb57471e435ca168351d309f4a211 Issue Summary: Between 1:30 AM ET and 8:00 AM ET on Sunday, October 26, our email system experienced an outage after exceeding a sending threshold. Current Status: Transactional emails are now fully operational. Marketing emails (broadcasts + automations) remain paused as our team works on improving scalability to better support the current sending volume. Next Steps: We’re actively implementing infrastructure improvements today to prevent similar issues and ensure our systems can handle future growth in email sending. We’ll share another update once marketing emails are back online. https://status.arketa.com/incident/747136 Mon, 20 Oct 2025 18:31:03 -0000 https://status.arketa.com/incident/747136#6ad5c6ad2bcf8b3f6ab211c29996e00af05b123a16132986d778ffe9136c3cb5 Marketing Site (arketa.com) recovered. https://status.arketa.com/incident/747136 Mon, 20 Oct 2025 15:13:07 -0000 https://status.arketa.com/incident/747136#1a2ec4152495bd2badef932d2e4b181a612f31b82b2b8042c6afd6e2d37c5c4c Marketing Site (arketa.com) went down. https://status.arketa.com/incident/747136 Mon, 20 Oct 2025 10:02:35 -0000 https://status.arketa.com/incident/747136#b5e5bfbeb086df0935c3f60cbf59fbe23f277e897b1b85ee742d3e74b736783e Marketing Site (arketa.com) recovered. https://status.arketa.com/incident/747136 Mon, 20 Oct 2025 09:42:59 -0000 https://status.arketa.com/incident/747136#2a4396ce183dbd5d9c9de41eefe871afeb96544a1eb3b3c76692f698f8438257 Marketing Site (arketa.com) went down. https://status.arketa.com/incident/741205 Fri, 10 Oct 2025 12:52:00 -0000 https://status.arketa.com/incident/741205#405da7adb96a5b582b1d17460b964cd025487643d2f43fd41535584adf119f5e We wanted to share a quick update regarding the recent email delivery issues on our platform. As of **October 10 at 8:52am ET**, both **transactional and marketing email services are fully operational**. Earlier in the week, some high-volume activity led to temporary disruptions in our email infrastructure. The underlying issue has been resolved, and systems are now stable. > **Important Note:** > Any emails that previously failed to send during the disruption **will not be automatically resent**. Please review any critical communications you intended to send and re-trigger them if needed. This includes email campaigns and automations from Oct 8 at 8:00am ET to Oct 9 at 8:52am ET. --- ### ✅ What We’ve Done - Full email delivery functionality has been restored across both transactional and marketing sends. - Additional safeguards have been implemented to improve reliability and protect overall deliverability. --- ### 🔧 What’s Changing Going Forward - **Automatic Suppression:** Emails that bounce or are marked as spam will be automatically excluded from future sends. - **Stronger Monitoring:** We’re proactively identifying and pausing high-risk sending activity. - **Enhanced Dashboard Controls (Coming Soon):** You’ll be able to view and manage suppressed contacts directly in your dashboard. --- We appreciate your patience as we worked through this issue. Our top priority is ensuring your messages are delivered quickly, reliably, and safely. **Best regards,** Arketa Engineering Team https://status.arketa.com/incident/738846 Mon, 06 Oct 2025 22:59:16 -0000 https://status.arketa.com/incident/738846#98719b555d04adce752428419fb0f73a29bbef18df7d7ce39bd6e43cd885ab58 Widget API recovered. https://status.arketa.com/incident/738846 Mon, 06 Oct 2025 22:56:21 -0000 https://status.arketa.com/incident/738846#c295e74bd31350dc6f95ba27db17e71299d96b2142222e182cdf1322ec145039 Widget API went down. https://status.arketa.com/incident/602090 Fri, 13 Jun 2025 00:39:00 -0000 https://status.arketa.com/incident/602090#260e44652ff8e784912592bd1599fd9c6549b2bc3d635c34570e949e3e5ada6b Google Cloud Platform has resolved the outage, and all Arketa services are now operating normally. We’ll continue monitoring closely, but everything should be back to full speed. Thanks for your patience while this was sorted out. https://status.arketa.com/incident/602090 Fri, 13 Jun 2025 00:39:00 -0000 https://status.arketa.com/incident/602090#260e44652ff8e784912592bd1599fd9c6549b2bc3d635c34570e949e3e5ada6b Google Cloud Platform has resolved the outage, and all Arketa services are now operating normally. We’ll continue monitoring closely, but everything should be back to full speed. Thanks for your patience while this was sorted out. https://status.arketa.com/incident/602090 Fri, 13 Jun 2025 00:39:00 -0000 https://status.arketa.com/incident/602090#260e44652ff8e784912592bd1599fd9c6549b2bc3d635c34570e949e3e5ada6b Google Cloud Platform has resolved the outage, and all Arketa services are now operating normally. We’ll continue monitoring closely, but everything should be back to full speed. Thanks for your patience while this was sorted out. https://status.arketa.com/incident/602090 Thu, 12 Jun 2025 18:55:00 -0000 https://status.arketa.com/incident/602090#d9c0c8674108859d3c156cdd8385869f3805d998d702e18adaef00d206a0293c Some Arketa services are starting to come back online, but you may still experience long load times or intermittent issues. Google Cloud Platform is still reporting ongoing outages on their end, and we’re continuing to monitor closely. We’ll share another update as soon as we have more information. Thanks for bearing with us. https://status.arketa.com/incident/602090 Thu, 12 Jun 2025 18:55:00 -0000 https://status.arketa.com/incident/602090#d9c0c8674108859d3c156cdd8385869f3805d998d702e18adaef00d206a0293c Some Arketa services are starting to come back online, but you may still experience long load times or intermittent issues. Google Cloud Platform is still reporting ongoing outages on their end, and we’re continuing to monitor closely. We’ll share another update as soon as we have more information. Thanks for bearing with us. https://status.arketa.com/incident/602090 Thu, 12 Jun 2025 18:55:00 -0000 https://status.arketa.com/incident/602090#d9c0c8674108859d3c156cdd8385869f3805d998d702e18adaef00d206a0293c Some Arketa services are starting to come back online, but you may still experience long load times or intermittent issues. Google Cloud Platform is still reporting ongoing outages on their end, and we’re continuing to monitor closely. We’ll share another update as soon as we have more information. Thanks for bearing with us. https://status.arketa.com/incident/601728 Thu, 12 Jun 2025 18:15:36 -0000 https://status.arketa.com/incident/601728#55936e97465ad95dd00cef4b8f5bc33af2382ae30a918a151afba19d6942e955 Dashboard (dashboard.arketa.com) recovered. https://status.arketa.com/incident/601728 Thu, 12 Jun 2025 18:14:38 -0000 https://status.arketa.com/incident/601728#435247e9dc8fa36564bdcdb450868d891f44d10279bf177f941a20b38d10a80e Dashboard API recovered. https://status.arketa.com/incident/601728 Thu, 12 Jun 2025 18:10:24 -0000 https://status.arketa.com/incident/601728#532a99059f55861311cdba5e7366142233f2012d07b94b5e787427faa5973149 Dashboard API went down. https://status.arketa.com/incident/601728 Thu, 12 Jun 2025 18:08:01 -0000 https://status.arketa.com/incident/601728#65e44e7f4498cb45fc01bdd98748e031cce07681d26720e4d7a45cf85b55e618 Dashboard (dashboard.arketa.com) went down. https://status.arketa.com/incident/602090 Thu, 12 Jun 2025 18:05:00 -0000 https://status.arketa.com/incident/602090#8bf3abb32ad8034091a5faaf7714102e4fb78a6b24e801d658e61c50b37c7f70 We're currently experiencing service disruptions due to a widespread Google Cloud Platform (GCP) outage. Arketa is built on top of GCP infrastructure, and like many other companies across the web, we're impacted by this issue. Our engineering team is actively working on a backup solution to mitigate the effects, but given the scope of the outage, it’s likely that Google will resolve the underlying problem before our workaround is fully in place. We’ll keep you updated as we learn more. Thank you for your patience and understanding. — The Arketa Team https://status.arketa.com/incident/602090 Thu, 12 Jun 2025 18:05:00 -0000 https://status.arketa.com/incident/602090#8bf3abb32ad8034091a5faaf7714102e4fb78a6b24e801d658e61c50b37c7f70 We're currently experiencing service disruptions due to a widespread Google Cloud Platform (GCP) outage. Arketa is built on top of GCP infrastructure, and like many other companies across the web, we're impacted by this issue. Our engineering team is actively working on a backup solution to mitigate the effects, but given the scope of the outage, it’s likely that Google will resolve the underlying problem before our workaround is fully in place. We’ll keep you updated as we learn more. Thank you for your patience and understanding. — The Arketa Team https://status.arketa.com/incident/602090 Thu, 12 Jun 2025 18:05:00 -0000 https://status.arketa.com/incident/602090#8bf3abb32ad8034091a5faaf7714102e4fb78a6b24e801d658e61c50b37c7f70 We're currently experiencing service disruptions due to a widespread Google Cloud Platform (GCP) outage. Arketa is built on top of GCP infrastructure, and like many other companies across the web, we're impacted by this issue. Our engineering team is actively working on a backup solution to mitigate the effects, but given the scope of the outage, it’s likely that Google will resolve the underlying problem before our workaround is fully in place. We’ll keep you updated as we learn more. Thank you for your patience and understanding. — The Arketa Team https://status.arketa.com/incident/573119 Tue, 20 May 2025 16:00:00 -0000 https://status.arketa.com/incident/573119#a7cab84b3cf035942d5a4133cc5c760d65f1514e6204bbb977dc68e8197ac645 Arketa experienced an unexpected service interruption that lasted approximately 45 minutes. This was due to a widespread outage affecting Google Cloud, which we rely on to power parts of our platform. Specifically, Google's Cloud Run service—used to run the systems behind Arketa—experienced elevated error rates in the region where our systems operate. Google has since applied a fix, and everything is back up and running smoothly. We know how important Arketa is to your business, and we’re truly sorry for the disruption. We’re continuing to monitor everything closely to ensure full stability. Thank you for your patience and understanding. https://status.arketa.com/incident/573119 Tue, 20 May 2025 16:00:00 -0000 https://status.arketa.com/incident/573119#a7cab84b3cf035942d5a4133cc5c760d65f1514e6204bbb977dc68e8197ac645 Arketa experienced an unexpected service interruption that lasted approximately 45 minutes. This was due to a widespread outage affecting Google Cloud, which we rely on to power parts of our platform. Specifically, Google's Cloud Run service—used to run the systems behind Arketa—experienced elevated error rates in the region where our systems operate. Google has since applied a fix, and everything is back up and running smoothly. We know how important Arketa is to your business, and we’re truly sorry for the disruption. We’re continuing to monitor everything closely to ensure full stability. Thank you for your patience and understanding. https://status.arketa.com/incident/573119 Tue, 20 May 2025 16:00:00 -0000 https://status.arketa.com/incident/573119#a7cab84b3cf035942d5a4133cc5c760d65f1514e6204bbb977dc68e8197ac645 Arketa experienced an unexpected service interruption that lasted approximately 45 minutes. This was due to a widespread outage affecting Google Cloud, which we rely on to power parts of our platform. Specifically, Google's Cloud Run service—used to run the systems behind Arketa—experienced elevated error rates in the region where our systems operate. Google has since applied a fix, and everything is back up and running smoothly. We know how important Arketa is to your business, and we’re truly sorry for the disruption. We’re continuing to monitor everything closely to ensure full stability. Thank you for your patience and understanding.